The Timberland Group
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Woodstock, Ontario

POSITION OVERVIEW This position is responsible for assembling, diagnosing, trouble shooting, repairing and servicing equipment, with a major focus on controls systems, at customer sites. When in the office this position is responsible for inside sales, customer support, order processing, completing documentation for repairs, service and parts and entering information into system. The position overview is to be used as a guideline only and may not incorporate all functions of the job. Field Service
  • Analyze malfunctions and repair, rebuild and maintain equipment
  • Component selection for repair of mechanical, hydraulic and electrical systems
  • Operate and inspect machines/equipment to diagnose problems
  • Dismantle and reassemble equipment, using hoists and power tools
  • Examine parts for damage or excessive wear; test overhauled equipment to ensure operating efficiency
  • Read and interpret technical drawings, schematics, and computer-generated reports related to mechanical, hydraulic and / or electrical systems
  • Recommend design modifications to eliminate machine or system malfunctions
  • Maintain thorough documentation for all aspects of assigned projects
  • Confer with personnel to resolve equipment malfunctions, production issues or challenges and provide technical information
  • Investigate equipment failures and difficulties to diagnose faulty operation and make recommendations for improvement
  • Participate in the installation, commissioning, operation, maintenance, and repair to ensure equipment is installed and functioning according to specifications
  • Work with manufacturing and engineering teams to provide cost effective solutions to design challenges
  • Domestic and international travel, minimum 50% of the time, to commission and repair equipment and train customers
Inside Sales
  • Provide telephone service support, answering inquiries on service and products
  • Maintain systems such as, filing, correspondence tracking, as well as searching internal systems and/or accessing departmental information to track information
  • Prepare various documents from written or verbal instructions
  • Receive and review orders for clarity, accuracy, and completeness
  • Input information into systems
  • Prepare expense and service reports using MS Excel
  • Maintain and build relationships with current and new customers
  • Respond to customer requests
  • Contact customers to follow up on service and status of order as well as generate service contracts ATTRIBUTES WE SEEK:
  •  Heavy Equipment Mechanic or equivalent training/experience
  • Minimum of 5 years of hands-on field experience in troubleshooting and servicing heavy equipment
  • Proven strong mechanical aptitude required
  • Electrical aptitude proven through troubleshooting electrical controls problems an asset
  • Able and willing to travel nationally and internationally for extended periods
  • Willing and able to work independently and with minimal supervision
Applicants may send their resumes, stating “Service Technician”, in the subject line Accommodations are available on request for candidates taking part in all aspects of the selection process

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