The Timberland Group
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Woodstock, Ontario

POSITION OVERVIEW   Reporting to the General Sales Manager, this position is responsible for liaising with customers regarding parts, service, maintenance, and repairs. In addition, this position is responsible for purchasing parts/components, preparing and entering all customer parts and service quotations. The overview is to be used as a guideline only and may not incorporate all functions of the job. DUTIES Order Entry
  • Process documentation for repairs, service and parts and entering information into system
  • Maintain systems such as filing, correspondence tracking, as well as searching internal systems and/or accessing departmental information to track information
  • Receive and review orders for clarity, accuracy, and completeness and input into systems
  • Process and control all service orders
  • Liaison with production control, engineering, accounting and shipping departments
  • Check inventory status, enter and register all service orders
  • Maintain all customer files and customer orders on computer and hard copy files
  • Maintain progress payment files and payment schedules
Inside Sales
  • With guidance from the General Sales Manager, achieve annual sales and profit goals
  • Proactively contact existing customers to provide priced parts list for their equipment
  • Maintain and build relationships with current customers
  • Respond to customer; answer routine and technical inquiries on service and products
  • In coordination with the General Sales Manager assess customer warranty claims and determine if the claim is covered under warranty
  • Actively promote TEL’s parts and service business to past and new customers
  • Ensure that estimates of cost presented for proposals are accurate and backed up with sufficient documentation for future analysis
  • Ensure that scope of work is clearly identified and communicated internally to necessary departments for service work to be performed at TEL
  • Ensure commitments to customers are met
  • Work with other team members to ensure a culture of continuous improvement is fostered and maintained
  • Negotiate, place orders and enter into contracts for procurement as necessary for required materials and services to ensure timely delivery
  • Monitor open transactions through completion and inform as necessary, vendors, requisitioners and appropriate management on order status
  • Track designated inventory items for adherence to appropriate approved level
  • Negotiation of competitive freight rates
By joining our team you will:
  • Gain experience in a medium sized company that designs and builds custom capital equipment; a company who successfully competes with the large, multi-national corporations
  • Get valuable work experience and exposure to sales, engineering and manufacturing departments
  • Witness the design, building and testing of our equipment which is involved in some of the biggest projects in the world
  • Post-secondary education in business, engineering or supply chain
  • Mechanical aptitude – mechanical courses an asset
  • 2 years of parts/service experience in a manufacturing environment
  • Technical troubleshooting and repair an asset
  • Experience reading engineering drawings
  • Proven ability to respond in a timely manner to customer requests
  • Strong computer skills in MS Office Excel, Word
  • Willing and able to travel up to 25% as required
Due to the volume of resumes received we kindly ask that you do not call regarding the status of your resume. No recruiters please. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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